Privacy Policy
1. Introduction
This Privacy Policy explains how Echelon Advisory Group Ltd (“we”, “us”, “our”) collects, uses, and protects personal data.
We are committed to protecting your privacy and handling personal data in accordance with UK data protection law, including the UK GDPR and guidance from the Information Commissioner’s Office.
2. Who We Are
Echelon Advisory Group Ltd
Company No: 17131851
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Email: mediation@echelondyn.co.uk
3. What Information We Collect
We may collect and process the following personal data:
🔹 Contact and Identification Data
- name
- email address
- telephone number
- postal address
🔹 Professional Information
- organisation
- job title
- role in dispute
🔹 Case-Related Information
- information provided in relation to a dispute
- correspondence and communications
- documents submitted (e.g. mediation bundles, position statements)
🔹 Billing Information
- invoice details
- payment information
4. How We Collect Data
We collect personal data:
- directly from you (e.g. intake forms, emails, calls)
- from other parties involved in mediation
- from legal representatives (where applicable)
5. How We Use Your Data
We use personal data to:
- arrange and conduct mediation services
- communicate with parties and representatives
- prepare documentation
- issue invoices and manage payments
- comply with legal and regulatory obligations
6. Legal Basis for Processing
We process personal data under the following legal bases:
✔ Contractual necessity
To provide mediation and related services
✔ Legitimate interests
To manage and administer our business and services
✔ Legal obligations
To comply with applicable laws and regulations
7. Confidentiality and Mediation Data
Mediation is a confidential process.
We treat all information provided in mediation as confidential, subject to:
- legal obligations
- safeguarding concerns
- enforcement of agreements
8. Data Sharing
We may share personal data with:
- other parties involved in the mediation
- legal representatives
- professional advisers (e.g. insurers)
- service providers (e.g. IT systems)
We do not sell personal data.
9. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including:
- secure storage systems
- restricted access
- use of password-protected systems
10. Data Retention
We retain personal data only for as long as necessary to:
- deliver services
- comply with legal obligations
- manage professional risk
Typically, mediation records are retained for a reasonable period in line with professional standards.
11. Your Rights
You have the right to:
- access your personal data
- request correction of inaccurate data
- request erasure (in certain circumstances)
- restrict or object to processing
- lodge a complaint with the Information Commissioner’s Office
12. Cookies and Website Use
If you visit our website, we may collect limited technical data such as IP address and usage data.
Further details are provided in our Cookie Policy.
13. Third-Party Services
We may use third-party platforms (such as email systems, document sharing tools, or electronic signature services) to deliver our services.
These providers process data on our behalf and are required to maintain appropriate security standards.
14. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
15. Contact
If you have any questions about this Privacy Policy or your data, please contact:
Email: [insert your email]
16. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website.