Mediation and alternative dispute resolution are most useful when parties understand the process, prepare carefully and approach settlement decisions with realistic information. This hub explains mediation procedure, preparation, negotiation, without-prejudice discussions, court expectations and settlement strategy for civil, commercial and workplace disputes. It also addresses what mediation can and cannot do. EDR uses a facilitative approach: the mediator does not determine the merits or provide legal advice, and parties should take independent legal advice where appropriate.

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