Resolving Disputes.
Preserving Relationships through Mediation
Civil, Commercial and Workplace Mediation Across England and Wales
Independent mediation for businesses, organisations and individuals seeking confidential, practical resolution without the cost and delay of formal proceedings.
We help individuals and organisations across the UK resolve civil, commercial and workplace disputes quickly, privately and cost-effectively. Our neutral mediation process turns stand-offs into workable agreements—without court. We also conduct independent workplace investigations when a fair, defensible fact-find is required.
Our Core Mediation Services
We focus on dispute resolution. Mediation is key to most disputes and is often the only step needed to come to an agreeable solution. This often avoids the need to go to court and therefore saves valuable funds. There are many scenarios and types of disputes. Echelon Dispute Resolution specializes in civil, commercial and workplace disputes as well as property issues with neighbour’s construction i.e. Party Wall issues.
Dispute Resolution
Civil Mediation
Dispute Resolution
Commercial Mediation
Dispute Resolution
Workplace Mediation
Why Choose Us
Disputes drain time, money, and energy. Litigation adds risk and uncertainty. Echelon Dispute Resolution provides a better way. We deliver fast, fair outcomes through civil mediation, commercial mediation, and workplace mediation. Because we work as a neutral third party, conversations move forward. Agreements become practical and relationships can recover.
ADR Group Accredited Mediators | ICO Registered
Without Prejudice and Confidential | Clear Pricing | Lawyer-friendly approach
What We Do
This section briefly summarizes our core services.
Civil Mediation
Disagreements between individuals or organisations benefit from a neutral space. We help parties resolve property, contract, neighbour, inheritance, and consumer disputes without the cost and stress of court.
→ Learn more: Civil Mediation
Commercial Mediation
Business disputes threaten revenue and reputation. We mediate contract, construction, shareholder, professional services, supply chain, and licensing/IP conflicts. Outcomes can include creative terms that courts cannot impose.
→ Learn more: Commercial Mediation
Workplace Mediation
Conflict affects morale, productivity, and retention. We support HR and managers with a people-centred process that rebuilds trust and sets clear expectations. Most dyad cases complete in a single day.
→ Learn more: Workplace Mediation
For Solicitors
When a dispute is suitable for mediation, solicitors need a process that is independent, commercially realistic, and professionally managed. Echelon Dispute Resolution works alongside legal representatives in civil, commercial, and workplace matters, helping clients explore resolution with clarity, confidentiality, and proper preparation.
→ Learn more about our mediation support for solicitors.
For HR Teams
When workplace issues begin to affect communication, morale, or performance, early mediation can often resolve matters more constructively than a formal process alone. Echelon Dispute Resolution supports HR teams with independent workplace mediation that helps reduce escalation, restore dialogue, and move situations forward with confidence.
How Civil and Commercial Mediation Works
This section explains the step-by-step process, helping users understand how to get started and make the most of our mediation service.
Why this approach succeeds: It reduces risk, compresses timelines, and keeps control with the parties. Therefore, courts and lawyers regularly encourage mediation before trial.
1
Enquiry
Call 01543 52 37 37 or message us via Contact Us. We listen, outline next steps, and confirm availability and fees. Each party completes a mediation intake form.
2
Invoice and Payment
Once both party’s agree to the fees and want to proceed, an invoice is sent to each party and payment is due a minimum of 14 days before the mediation date.
3
Documentation and Preparation
A minimum of 10 days before the mediation day, the party’s send a mediation bundle to Echelon which may include particulars of claim and their position statement. Echelon prepares the mediation agreement and distributes to each party and any legal representatives.
4
Pre-Mediation Meeting
The mediator makes a private call with each party a few days before the mediation. This provides an opportunity to discuss the process, address any questions and ensure all parties are prepared for the session
5
Mediation Day
The mediation is without prejudice, confidential and takes place either in person or via Zoom, based on the agreed format. The length of the session is usually estimated beforehand i.e. either half a day or a full day. In many cases, a resolution is reached and legal representatives draw up an agreement to be circulated and signed.
Who We Help
Individuals and property owners seeking fair outcomes without court
SMEs and larger companies managing commercial risk
HR leaders and managers addressing conflict, allegations and employee relations
Law firms requiring a neutral process for clients
We Mediate across England & Wales | Virtual and in-person sessions.
Benefits You Can Expect
Speed: Many matters conclude in a day.
Savings: Legal spend reduces because issues narrow quickly.
Privacy: Everything discussed stays confidential.
Control: You design the solution.
Sustainability: Agreements focus on practical, workable steps.
Moreover, this approach improves relationships and limits reputational risk. As a result, organisations keep focus on growth, not conflict.
Preparing for Success
Define your aims and minimum acceptable outcome.
Map key facts and dates. Keep notes concise.
Gather essential documents only.
Consider non-financial terms (timing, confidentiality, future conduct).
Confirm who will attend and what authority they hold.
If lawyers are involved, align in advance on strategy and sign-off.
Additionally, set expectations with stakeholders. Clear communication reduces stress and builds trust.
Pricing at a Glance
We keep fees fair and transparent. Fixed-price options available. Costs depend on complexity, participants, and time.
Civil Mediation: half-day / full-day per-party rates
Commercial Mediation: proportionate to value and complexity
Workplace Mediation: employer-funded, dyad or team options
Prefer to talk? Call 01543 52 37 37.
Service Areas — UK-Wide Coverage
Based in Cannock, we operate across the UK via secure online sessions and on-site.
Explore our Service Areas for regional and county pages including Staffordshire (Cannock, Lichfield, Stafford), West Midlands, Derbyshire, Leicestershire, Oxfordshire, Nottinghamshire, Northamptonshire, Warwickshire, North East, Lancashire, Kent and the South West.
Frequently Asked Questions
People often have questions about how mediation works, what to expect in a session, and how outcomes are agreed.
The FAQs below provide clear guidance for individuals and organisations considering mediation as a constructive alternative to formal grievance, tribunal or litigation routes.
Is mediation legally binding in the UK?
Mediation itself is not automatically legally binding. The discussions are “without prejudice,” meaning they cannot be used later in court or tribunal. However, if an agreement is reached, it can be written into a settlement agreement or contract. Once signed, this becomes a legally enforceable document. Many organisations choose to finalise agreements through a solicitor after the mediation. Learn more about our Workplace Mediation process.
Do we need lawyers at mediation or just decision-makers?
You do not need to bring lawyers to mediation. What matters most is that each party has someone present who has the authority to make decisions and reach a settlement. Lawyers can be consulted before or after mediation to provide advice or to formalise any written agreement, but their attendance during the session is optional.
What happens if mediation doesn’t settle everything on the day?
Mediation often resolves some issues immediately and narrows the disagreement on others. Partial agreements can be recorded, which reduces risk, cost and time even if everything is not settled at once. Any unresolved matters can be addressed in a follow-up mediation session or through internal workplace processes. See how we structure follow-up mediation.
Do you offer online mediation across the UK?
Yes. We provide secure online mediation using private virtual rooms, allowing confidential discussions from any location. Online mediation is suitable for workplace, civil and commercial matters and is often quicker to schedule than in-person sessions. Find out more.
Do you provide family mediation?
No. We specialise in workplace, civil and commercial mediation where the focus is on resolving organisational, contractual or employment-related matters. If you require family mediation, we can signpost you to accredited providers who specialise in that area.
Next Steps
Ready to move forward? Let’s resolve this.
Call now: 01543 52 37 37
Book a consultation: Contact and Booking
Check fees: Pricing